Apex City Of London Hotel

The warm friendly greeting from the staff on arrival was lovely. The staff were very helpful. Check in was fast, efficient and everything was explained to us. Someone took us up to our room and explained where everything was and how the heating/air conditioning worked. We were allocated a twin room close to the lifts and our room was for a person using a wheelchair with a walk in shower, a pull down rail next to the toilet etc as my mum is in a wheelchair. Comfortable beds, good lighting in the room and a large, clear television and a safe and ironing board and slippers and dressing gown in our room. There was tea, coffee, hot chocolate, milk, biscuits and a fridge in our room. Robert in the Lampery restaurant is exceptional and deserves a special mention. He is a credit to the company and an outstanding member of the team. That is what they all are there - a team. They all work together to make your stay very enjoyable. Robert was aware of our food allergies which I informed the chef about in advance and Robert and the kitchen made sure our meals were safe for us to eat so we weren’t ill. He also helped the table behind us too exactly the same as one of their party had a nut allergy. The breakfast was very good, with a wide range of choice including Gluten Free. The wheelchair lift at the front of the hotel was broken so thankfully my mum was able to get out of her wheelchair and walk down the stairs while I carried her wheelchair up and down the stairs when I am disabled myself having had 2 knee replacements. I only had to do this once as the reception staff and Robert from the Lampery rushed over to help me and mum and carry her wheelchair up and down the stairs. Other people staying at the hotel did this and helped us too. I cannot express how grateful I am for everyone’s help. It’s a really nice hotel with a lovely atmosphere, very helpful staff and customers and I highly recommend it to everyone and I will definitely stay here again.

Suzanne