Apex City Of London Hotel

Best hotel I’ve ever stayed at. The staff go above and beyond, customer service is impeccable from reception to housekeeping. We visited on valentines day and the housekeeping staff put an incredible amount of effort into preparing the room even without our request, it was beautiful. The amenities are fantastic, extensive, and clean. The room was clean and had everything you need, including the best complimentary teas and coffees. We tried the in-room breakfast service which was so delicious and reasonably priced for the quality. Very conveniently located near several tube stations and walking distance to the river and tourist attractions.

The most amazing service. Firstly it’s in a lovely area near the Tower of London and not far from St Paul’s with a train station really close by, making it a great location which was also so quiet. I booked to stay here for my mums hen do and the lovely girl on reception (sorry I don’t know her name but she deserves a shoutout) went above and beyond setting up balloons in the room and making sure everything was perfect for us. The rooms and bathrooms were exceptionally clean, the little touches in the room were lovely. The bar serves great drinks and has a beautiful vibe. I will definitely be coming back again. Also bumped into a lovely house cleaner who was happy to help me. Everyone there was amazing. Thank you 🙂

The warm friendly greeting from the staff on arrival was lovely. The staff were very helpful. Check in was fast, efficient and everything was explained to us. Someone took us up to our room and explained where everything was and how the heating/air conditioning worked. We were allocated a twin room close to the lifts and our room was for a person using a wheelchair with a walk in shower, a pull down rail next to the toilet etc as my mum is in a wheelchair. Comfortable beds, good lighting in the room and a large, clear television and a safe and ironing board and slippers and dressing gown in our room. There was tea, coffee, hot chocolate, milk, biscuits and a fridge in our room. Robert in the Lampery restaurant is exceptional and deserves a special mention. He is a credit to the company and an outstanding member of the team. That is what they all are there - a team. They all work together to make your stay very enjoyable. Robert was aware of our food allergies which I informed the chef about in advance and Robert and the kitchen made sure our meals were safe for us to eat so we weren’t ill. He also helped the table behind us too exactly the same as one of their party had a nut allergy. The breakfast was very good, with a wide range of choice including Gluten Free. The wheelchair lift at the front of the hotel was broken so thankfully my mum was able to get out of her wheelchair and walk down the stairs while I carried her wheelchair up and down the stairs when I am disabled myself having had 2 knee replacements. I only had to do this once as the reception staff and Robert from the Lampery rushed over to help me and mum and carry her wheelchair up and down the stairs. Other people staying at the hotel did this and helped us too. I cannot express how grateful I am for everyone’s help. It’s a really nice hotel with a lovely atmosphere, very helpful staff and customers and I highly recommend it to everyone and I will definitely stay here again.

We had an incredible stay at the Apex City of London Hotel, and can’t praise the staff enough for making the experience truly memorable. From the moment we arrived, Vishal greeted us warmly and went above and beyond to ensure our comfort throughout our stay. His professionalism, attentiveness, and friendly demeanor made a world of difference. Vishal not only provided exceptional service but also shared fantastic recommendations for dining and activities in London, which enhanced our experience in the city. His dedication and genuine care for guests were truly outstanding. A special thanks as well to Veronika, who maintained our room with great care and respect, ensuring everything was spotless and comfortable. Additionally, Jake, the manager, played a vital role in making our stay smooth and enjoyable. The exceptional service and hospitality from the entire team made our visit unforgettable. I highly recommend the Apex City of London Hotel to anyone looking for a top-notch experience. Francis

I recently had the pleasure of staying at this hotel for a weekend/birthday getaway, and was thoroughly impressed by the experience. The staff were absolutely lovely and incredibly accommodating to two people just off an early morning flight and wanting to check-in early, always ready to assist with a smile. The room service was impeccable, with arguably the biggest breakfast selection I've ever seen, offering the convenience of charging to the room or paying upfront, which was a nice touch. Room comes with a mini fridge, with a bottle of water already in it. The bathroom had both a bath and a walk-in shower. The location of the hotel is excellent, just a good distance from the iconic Tower of London and only a short walk from both the underground and bus stops, making it easy to explore the city. Despite being surrounded by the bustling London nightlife, the hotel itself is situated on a nice and quiet street, providing a peaceful retreat after a day of sightseeing. I highly recommend this hotel for anyone looking to enjoy the vibrant city life while having a serene place to rest, with super comfortable beds!