Apex City Of London Hotel

The warm friendly greeting from the staff on arrival was lovely. The staff were very helpful. Check in was fast, efficient and everything was explained to us. Someone took us up to our room and explained where everything was and how the heating/air conditioning worked. We were allocated a twin room close to the lifts and our room was for a person using a wheelchair with a walk in shower, a pull down rail next to the toilet etc as my mum is in a wheelchair. Comfortable beds, good lighting in the room and a large, clear television and a safe and ironing board and slippers and dressing gown in our room. There was tea, coffee, hot chocolate, milk, biscuits and a fridge in our room. Robert in the Lampery restaurant is exceptional and deserves a special mention. He is a credit to the company and an outstanding member of the team. That is what they all are there - a team. They all work together to make your stay very enjoyable. Robert was aware of our food allergies which I informed the chef about in advance and Robert and the kitchen made sure our meals were safe for us to eat so we weren’t ill. He also helped the table behind us too exactly the same as one of their party had a nut allergy. The breakfast was very good, with a wide range of choice including Gluten Free. The wheelchair lift at the front of the hotel was broken so thankfully my mum was able to get out of her wheelchair and walk down the stairs while I carried her wheelchair up and down the stairs when I am disabled myself having had 2 knee replacements. I only had to do this once as the reception staff and Robert from the Lampery rushed over to help me and mum and carry her wheelchair up and down the stairs. Other people staying at the hotel did this and helped us too. I cannot express how grateful I am for everyone’s help. It’s a really nice hotel with a lovely atmosphere, very helpful staff and customers and I highly recommend it to everyone and I will definitely stay here again.

I recently had the pleasure of staying at this hotel for a weekend/birthday getaway, and was thoroughly impressed by the experience. The staff were absolutely lovely and incredibly accommodating to two people just off an early morning flight and wanting to check-in early, always ready to assist with a smile. The room service was impeccable, with arguably the biggest breakfast selection I've ever seen, offering the convenience of charging to the room or paying upfront, which was a nice touch. Room comes with a mini fridge, with a bottle of water already in it. The bathroom had both a bath and a walk-in shower. The location of the hotel is excellent, just a good distance from the iconic Tower of London and only a short walk from both the underground and bus stops, making it easy to explore the city. Despite being surrounded by the bustling London nightlife, the hotel itself is situated on a nice and quiet street, providing a peaceful retreat after a day of sightseeing. I highly recommend this hotel for anyone looking to enjoy the vibrant city life while having a serene place to rest, with super comfortable beds!

Could not be in a better location for this price,with a tube station just around the corner (the monument) and a more central one only a 9 min walk away (Bank ). Tower bridge and Tower of London visible from the lane way of the hotel with so many pubs and restaurants near by it was excellent. The Borough markets are only a short walk away over London Bridge with London eye,Westminster,Buckingham palace all in walking distance. The staff from the minute we arrived were warm and welcoming and we were able to check in when we arrived at 11:30 as our room was ready which was great as we had just come off an early flight. Dinner was also 10/10 could not fault it.

It was our first time at this hotel, and we’ll definitely be returning. The location was perfect for us, and both check-in and check-out were seamless. The room was spacious, clean, and had a comfortable bed, though the pillows were quite soft and felt too large when stacked, as one alone didn’t provide enough neck support. The bathroom was also clean, but the shower nozzle was positioned too close to the wall, wasting space, which was a bit disappointing. Other than that, we had a great stay. We also enjoyed a few drinks at the bar, which was a nice touch.

The room was clean and well-maintained, the staff friendly and helpful, and the location excellent. We also enjoyed the restaurant and bar. It was an enjoyable stay.